“West Michigan Nice” Strikes Again

“West Michigan Nice is this strange cultural loophole around issues where you can’t seem to get full honesty from your closest neighbor, your coworker, and sometimes even your family.” Our culture of wanting to please people and avoid disruption is spilling into the workplace, which makes understanding the true condition of our companies nearly impossible. [...]

2019-03-08T09:34:42+00:00February 17th, 2019|Accountability, Blog Articles, Communication, Team Health|Comments Off on “West Michigan Nice” Strikes Again

Your Team Needs More Moments of Truth

Do you find moments of truth to be elusive in the workplace? Even if you’re at a place that is ethical and are surrounded by people that aim to do the right thing, the truth can still be elusive. And when we don’t have complete truth in the workplace, perception wins. I want to share [...]

2018-09-17T09:59:08+00:00September 17th, 2018|Blog Articles, Communication, Company Culture, Conflict Management, Meeting Pulse|Comments Off on Your Team Needs More Moments of Truth

Is “West Michigan Nice” Hurting Your Business?

“West Michigan nice.” It’s one of the phrases you understand well if you live in West Michigan. West Michigan nice is this strange cultural loophole around issues where you can’t seem to get full honesty from your closest neighbor, your coworker, and sometimes even your family. It's a comfort for some and a pain point [...]

2017-09-07T11:50:33+00:00September 11th, 2017|Communication, Company Culture, Conflict Management|1 Comment

7 Communication Problems Your Company Doesn’t Know It Has

By Ken Bogard In 2002, professor Bob Frey of Grand Valley State University told us, “Communication is the primary issue in organizations today.” He told the room of upcoming college graduates that business leadership teams and departments constantly struggle with alignment, simply because of poor communication. At that time, I wasn’t buying it, and I chalked [...]

2017-04-06T14:36:44+00:00April 6th, 2017|Blog Articles, Communication, Guest Author|1 Comment

Verbal Hugs – Are They Keeping You From Being an Effective Communicator?

If you want to be a more effective communicator, have more productive meetings, and have people respect you more - skip the verbal hugs.  “Sounds good Jim, but what the heck is a verbal hug?” Good question.  A verbal hug is used to soften the blow of what you believe is going to be difficult [...]

2017-01-06T15:39:39+00:00January 6th, 2017|Accountability, Blog Articles, Communication, Company Culture, Conflict Management, EOS (Entrepreneurial Operating System), Management, Team Health, Time Wasters|Comments Off on Verbal Hugs – Are They Keeping You From Being an Effective Communicator?

Effectiveness = Ability x Commitment

November 15th, 2016 Let me ask the leaders a couple questions. Do you find yourself clearly stating what needs to be done in your team? When a team member has an issue, do you tell them the best way to fix their issue? If you are working through a performance concern with staff member, do [...]

2017-01-02T21:13:41+00:00November 16th, 2016|Accountability, Blog Articles, Communication, Company Culture, EOS (Entrepreneurial Operating System), Management, Small Business|Comments Off on Effectiveness = Ability x Commitment

Need to Have Tough Conversation?

October, 12th, 2016 “Jim, I can’t put my finger on just one thing that has changed. But, things are just smoother, easier almost. It just doesn’t take the crazy effort to get things done like it use to. I don’t think we realized all the wasted energy and time but we do now. Things are [...]

3 Choices When Dealing with a People Problem

I am at a session with one of my clients and we are working through a problem that they have been struggling with for a while. It was a concern about one of their people. This person was not performing at the level that they should be and through our work with the People Analyzer [...]

2017-01-02T21:13:42+00:00September 8th, 2016|Blog Articles, Communication, Conflict Management, Difficult Decisions, EOS (Entrepreneurial Operating System), Management, Problem Solving, Small Business|Comments Off on 3 Choices When Dealing with a People Problem