These are most certainly uncertain times. In my sessions with clients over the last few months, the underlying cause for this uncertainty is COVID, but what specifically each of the leaders is uncertain about varies. As one of my clients said, “Jim, I actually have no idea what we should do.” The problem with all [...]
By Jim Coyle “Jim, we just need to make sure we get all the details and every part of the process documented, so people don’t mess it up anymore.” “I think we just need to give our clients more choices. If we had 10 to 15 options, then they would get exactly what they want.” [...]
By Jim Coyle You could say I am a bit like the 5’-5” basketball coach when it comes to Leadership and Management. I am pretty good at coaching great leaders and managers, but I wasn’t built to “play” the game myself. This is where the story begins. I was working with one of my great [...]
By David Bowman How often have you been undermined as a leader, or in EOS® terminology, as an LMA™ (a responsibility on the Accountability Chart that represents Lead, Manage, and Accountability)? Undermining LMA This happens for a variety of reasons, from a variety of different people, in a variety of different seats within an organization. [...]
By Ian Shafer What if all the people in your company had a magical pressure gauge that could be seen by everyone else in real-time? The dial would give a reading of overall mental state, stress level, and the ability to perform one’s job, all wrapped into one metric. Sales mismanaged the client expectations for [...]
By David Bowman It’s often true, that an Issue placed on the Issues List is a symptom of something much larger or complex than originally understood. It’s truly a skill that takes time to hone for a team to get really good at the “Identify” component of IDSTM (Identify-Discuss-Solve). Using the Issues List to Address [...]
Have you ever wanted to get in a room with a team in conflict and just let the emotions out? I recently was asked to facilitate a session for a client who was negotiating with a major partner who is not an EOS® company. The partner company was a subsidiary of a larger organization. The [...]
You need team conflict to have a healthy team. Yes, you read that right. (Actually, you need conflict for any relationship to be healthy, but I don’t do domestic so you’re on your own with how that works with your spouse.) As psychologist Michael Batshaw says, “Engaging in conflict isn’t going to end the relationship, [...]
If you want to be a more effective communicator, have more productive meetings, and have people respect you more - skip the verbal hugs. “Sounds good Jim, but what the heck is a verbal hug?” Good question. A verbal hug is used to soften the blow of what you believe is going to be difficult [...]
November 15th, 2016 Let me ask the leaders a couple questions. Do you find yourself clearly stating what needs to be done in your team? When a team member has an issue, do you tell them the best way to fix their issue? If you are working through a performance concern with staff member, do [...]