Is “West Michigan Nice” Hurting Your Business?

Young businessman holding a cardboard with a smiley face on it in front of his head“West Michigan nice.” It’s one of the phrases you understand well if you live in West Michigan. West Michigan nice is this strange cultural loophole around issues where you can’t seem to get full honesty from your closest neighbor, your coworker, and sometimes even your family. It’s a comfort for some and a pain point for others.

When Nice Isn’t Nice

I met a woman named Charlotte, who was raised in Chicago. She had recently moved to Grand Rapids and had been experiencing West Michigan nice ever since. One day, Charlotte was picking her child up from school when she ran into Hannah (another mom at the school and a longtime native of West Michigan). Hannah asked how the family was settling in and said how glad she was that their boys were getting along so well. Her friendliness was gushing. But within the same week, Hannah had filed a complaint with the principal about a behavioral issue involving Charlotte’s son. Hannah had never given the slightest inclination that there were any issues between the two boys.

I could tell that this scenario left Charlotte in disbelief, leaving a bitter taste in her mouth. She wondered aloud to me whether Hannah had a hidden agenda that whole time. I chuckled because I knew precisely what she meant.

West Michigan nice, for Hannah, is a comfortable reality where we hide from direct conflict, avoiding disruption of social niceties. West Michigan nice, for Charlotte, is a suburban nightmare.

The West Michigan Nice Problem in Your Business

Our own West Michigan culture has kept us from possessing the courage to go into uncomfortable places, relationally and professionally. We keep our interactions and relationships shallow. If we do dive deep, we might have to work through conflict—something that West Michigan nice avoids.

West Michigan nice goes much deeper than this social example. It plays a role in our children’s lives, politics, race, and so much more. I won’t break down our cultural issues, but I can speak to my experience in the business world. I’ve seen the destruction that West Michigan nice causes in the board room and team meetings. I can tell you with certainty that it can rip companies apart—especially when leadership is involved.

Nice Can Destroy Your Business

Our fear and avoidance of transparency leads to an abundance of distrust. Our mistrust leads to a lack of loyalty, which paves the way to disorder. Having shallow conversations and avoiding conflict for the sake of unity is a Band-Aid to an unhealable wound.

Leadership requires the courage to “go there.” It requires the deep dive to uncover the areas of our businesses that bleed. Our West Michigan nice culture is ripe with avoidance, and it may require shaking each other until we understand the reality of our condition.

Is West Michigan nice engrained in your business? If so, avoiding conflict has been damaging your business all along. Tackling the real issues is directly correlated to your ability to succeed. You must have the courage to, “go there.”

Next Steps

2017-09-07T11:50:33+00:00September 11th, 2017|Communication, Company Culture, Conflict Management|1 Comment

About the Author:

Ken Bogard joined Nexus Business Solutions with a background in turnaround management and business leadership. He has over 10 years of management and consultative experience in numerous industries. His “know honesty” approach has delivered significant financial gains, improved leadership collaboration, structured strategic direction, and developed “built-to-last” mentalities within numerous small and medium sized organizations.

One Comment

  1. Randy Rial September 13, 2017 at 10:15 am

    Great article. “in the spirit of this article infers but does not state -“the “focus should be the issue / problem”, not the person. We like to say we attack the problem not the person. We also discuss the fact that we cannot resolve the problem if we don’t know it exists.

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